Frequently asked questions
Answers to common questions about booking hotels
Booking
How do I book a hotel?
Search for a city, area or hotel name with your dates and guests, open a hotel, choose a room and rate, then complete the booking form and payment.
Do I need an account?
No. Each booking has a booking number and a PIN, which you use to view or cancel it under Check booking.
Can I cancel my booking?
It depends on the rate you booked. The cancellation terms, including any free-cancellation deadline, are shown with each rate before you book. Bookings that allow cancellation can be cancelled under Check booking.
Where do I find my voucher?
Open your booking under Check booking with your booking number and PIN. Confirmed bookings have a voucher you can download as a PDF.
Prices and availability
Which currency are prices shown in?
Prices are shown in the currency returned by our suppliers for your search. The currency is displayed next to every price.
Why are no rooms shown for my dates?
The hotel may be fully booked, or not offering rates for that stay length. Try different dates or look at other hotels nearby.
Didn't find an answer?
You can check the status of your booking at any time with your booking number and PIN